Yo AT&T, watch your junk
Corinna Proctor / Mobile / User ExperienceYesterday I came home to find an enormous piece of junk mail from AT&T jammed into my mailbox. It was so big that it was a literal struggle to get it out, and in doing so, I almost took the mailbox right off of the post! One second in the door and I’m already annoyed…
I’ve been an AT&T customer for over 10 years and today’s junk mail really made me stop and think – do they have any idea what impression this type of mail campaign leaves on their customers? First, it’s HUGE (did I mention that it’s huge??) and therefore I can only imply that it’s EXPENSIVE. So thanks, AT&T, for taking the $160 we pay you every month and creating this hunk-o-junk that offers me something I have no interest in, that makes me realize how environmentally irresponsible this is, and has left me generally annoyed at a company that I’m forced to deal with, all because my dear, sweet husband loves his iPhone. Happy Saturday!
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Mary
First, I was receiving postal mail solicitations addressed to a woman that used to live at my address, but has not lived there for over 3 years. I assume this woman had or has an account with AT&T because I do not have an AT&T account. I called the toll free number on the mailing and asked for the mailings to stop and was told it was taken care of. Instead, I am now receiving mailings to Current Resident at my address. I called the toll free number again and asked for the mailings to stop, but was told I had to provide my phone number. I do not have a land line, and my cell phone is with a different provider, not AT&T. I refused to disclose my cell phone number, so I was asked for my name. I did not provide my name, explaining that the solicitations were addressed to Current Resident. I was told by the AT&T representative that they could not stop the mailings without either a phone number or a name. I asked to speak to supervisor and was told that they were all in a meeting (sounded like a lie to me) and that if I gave my phone number they would call me back. Again, I am not comfortable disclosing my cell phone number, so I ended the call.
I did several hours of digging on the internet looking for answers and advice. I searched through the privacy policy at AT&T.com and ended up calling this number: 1-800-331-0500. The woman I spoke to gave me two options. I could either submit my information online or write to an Opt Out address. So here’s the info:
AT&T Opt Out Request
5565 Glen Ridge Connector
Suite 1230C
Atlanta, GA 30342-4756I chose to use the online form. You have the option of leaving boxes blank, such as your phone number and email address. I also was able to enter “Current Resident” for the name instead of my name.
It took me 3 phone calls and over an hour of digging on the internet to get this information. Spread the word!
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Andrew Wirtanen
Hi Mary,
Thanks for sharing!
Personally, I haven’t had a problem with AT&T, but I do get a number of catalogs. http://www.catalogchoice.org/ has greatly helped me cut down on the number of catalogs I receive. It’s a free site, and it only takes a minute to enter a catalog I don’t want to receive.
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