12.30.2009
Miranda Capra /
Usability /
Web & Software
When my husband and I went home for the holidays, we got his parents on Facebook. They’re still not sure whether or not they should thank us – time will tell. But the process of explaining Facebook was much easier because we had them use Facebook Lite. This is a new version of Facebook, still in beta, that has pared the interface down to the essential features. It’s different from Facebook Mobile, which is designed for mobile phones and also has a more limited feature set, but doesn’t translate well to large-screen displays.
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12.18.2009
Miranda Capra /
Consumer Products /
Gestural Interfaces /
New Technology /
Usability
Our friends at Amberlight have written a review of Apple’s Magic Mouse.
If you haven’t heard, the entire surface of the Magic Mouse is touch-sensitive, and the mouse supports several touch gestures for interacting with your computer. So head on over to our other blog, TouchThinking, and read all about it!
TouchThinking is a gestural interfaces blog that members of the International Usability Partners contribute to (including us, HumanCentric).
12.02.2009
Miranda Capra /
Usability /
Web & Software
Last week I needed to create a special website for a client project. The specific website is unimportant, but it’s a service that several companies offer – you create an account and configure the site, and they host it. I looked into two different companies for this web service…
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11.23.2009
Miranda Capra /
Consumer Products /
Human Factors
A few years ago I bought a new can opener that leaves a smooth edge on the lid of the can so that you don’t have to worry about cutting yourself on the lid. The first time I tried to use it, it took me 10 minutes and I completely mangled the lid of the can in the process. Why? Because the new can opener look very similar to my old one, but worked in a completely different fashion. Let me show you some example can openers to explain what happened.
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11.09.2009
Miranda Capra /
Usability /
Web & Software
This week marks the 40th anniversary of Sesame Street. When I visited their website in a browser that didn’t support Flash, I was greeted by a fantastic error message: F is for Flash! What was so great about this error message? It felt like something Sesame Street would say. It used letters and alliteration, it had a happy Muppet character next to it, and it tried to sneak in a little educational information about Flash. It was also great from a user interface perspective. Much of the rest of the site was still usable; it explained what was happening and why I couldn’t use this part of the website (feedback), and gave me a helpful link to download and install flash so I could use the site (feed forward). I love it!
10.16.2009
Miranda Capra /
Community Involvement /
Consumer Products /
Green Technology /
Local /
User Experience
HumanCentric is creating designs for better recycling containers and recycling systems as part of a design challenge sponsored by TriUPA for World Usability Day. We are collecting information about how you recycle, what you know about recycling, and what you would change, and would love for you to take 5 minutes and fill out our survey. Thanks!
10.13.2009
Miranda Capra /
Human Factors
Last month, the FDA issued a public health alert about Potential Medication Errors with Tamiflu Oral Suspension. Doctors in the US typically prescribe dosages for liquid drugs in terms of teaspoons. However, the eye dropper that comes with the medication has doses listed in milliliters. Users that do not realize this difference might under-dose themselves, leading to not being protected from the flu, or over-dosing, which could be potentially fatal, especially for young children. Now that doctors are aware of this problem they can issue dosages in milliliters, assuming that the doctor is able to properly do the conversion math. The best way to solve this would be to have the US using the same measurement system as the rest of the world, but that’s a huge issue all to itself. The next best solution is to have drugs that use the local units, or at least be labeled with both metric and English units…
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09.15.2009
Miranda Capra /
Consumer Products /
Usability
I have played computer sales associate for my family for years, helping guide them when they buy a new computer and translating the technical jargon that goes into computer specifications. I’ve patiently explained that the new laptop probably comes with an 80GB hard drive, not an 80GB CPU, that RAM is for running programs and not storing photos, and that you don’t need a high-end graphics card designed for gamers if all you’re going to do is watch a few YouTube videos. So I’m very excited to see that AMD is launching an ad campaign focused on tasks, rather than technical specifications.
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09.09.2009
Miranda Capra /
Consumer Products /
Usability /
Web & Software
My husband downloaded the Kindle application for his iPhone recently, and, despite having a PhD in Computer Science/HCI, immediately proceeded to accidentally purchase a book. He started off well, downloading a free sample of the book from the Kindle store (screenshots 1 + 2). When he reached the end of the sample (screenshot 3) he wanted pricing information for purchasing, so he clicked on “Buy Now” and poof! purchased the book (screenshot 4). I’m not sure what surprised me more – the fact that Amazon, which has been doing online shopping for almost 15 years, managed to create an application that made it so easy to accidentally purchase a book, or that the accidental purchase seemed to be anticipated. Because after purchasing the book, the confirmation screen asked “Purchased by accident?” and provided a large “Cancel this order” button that immediately canceled the order. After I found out how easy it was to cancel the order, I had to try this myself, and decided that the design wasn’t nearly as terrible as I thought at first. Let me explain…
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09.02.2009
Miranda Capra /
Consumer Products /
Usability
Eric Taub of the New York Times posted on his blog this week an explanation of how Vizio, which was founded in 2002, became the largest seller of LCD TVs in the US. One of his key points: they provide an easy-to-understand one-sheet summary of how to hook up the TV, because no one wants to read a manual. If you can’t figure out how to hook up your TV, how likely are you to keep it?
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