Fractions of a Second at the Olympics

Mar 01, 2010 by Andrew Wirtanen in Human Factors

When athletes are racing one-by-one instead of next to each other, the closeness of the results are a lot harder to perceive. To illustrate how close some of the results in Vancouver were, the New York Times created  cool interactive piece called Fractions of a Second: An Olympic Musical. Turn your speakers on and try the women’s speedskating 1,000-m.  Can you tell a difference between the top two finishers?

Even with both the audio and visual cues, the .02 of a second difference is impossible for me to distinguish. The physical distance separating the two Olympians would be a lot more meaningful to me. The fact that we are much better at distinguishing distance  is one reason why you’ll notice that consumer products such as turn-by-turn GPS units will use distance instead of time to inform drivers when they need to turn. Distance is tangible, whereas time is invisible and fleeting.

There’s a market for resistive touchscreens

Feb 15, 2010 by Andrew Wirtanen in Consumer Products, Mobile

Fingernails

Do you have long fingernails? Do you live in a cold climate and often wear gloves? Well, device manufacturers may be ignoring you.

There are two popular types of touchscreens: capacitive and resistive. Capactive touchscreens (e.g. iPhone or iPod Touch) work when a conductive object (e.g. finger or stylus) touches the screen. Resistive touchscreens (e.g. Garmin or TomTom GPS unit) work when pressure is applied to the screen. Digitimes reported on February 12th that most Taiwanese touchscreen manufacturers are not going to manufacture resistive touchscreens anymore.

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CES 2010: Remote controls are growing keyboards

Jan 12, 2010 by Andrew Wirtanen in Consumer Products, Trends

Note: This week we are reacting to CES 2010, which was last week in Las Vegas.

The Internet is coming back in a big way to HDTVs. Since WebTV debuted in 1996, things have certainly changed. The biggest revelation is that we’ve realized we don’t want websites to look the same way that they do on our computers. The past two years of CES have introduced a large number of Internet-ready set-top boxes (STBs) and Internet-enabled TVs. Along with these changes, I’m afraid that something is being overlooked, something small but very necessary: the keyboard.


Source: Gizmodo

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Checklists for Usability Research Success

Jan 05, 2010 by Andrew Wirtanen in Medical, User Research

A checklist is one of the most useful tools during a usability study. It may seem trivial to check a box every time one starts or stops a video recording, but even the brightest researchers will forget at some point.

NPR’s Morning Edition did a great piece with surgeon and author Atul Gawande. Gawande discussed his own experience where doctors were hesitant to use checklists, probably because of perceptions that it was admitting weakness. After requiring a group of doctors to use checklists, 80% of them said they thought they were useful. When the same group was asked if they would want checklists used if they were having an operation, 94% said yes.

One of the most powerful statements in the interview:

I have not gotten through a week of surgery where the checklist has not caught a problem.

Improving the Online Customer Service Experience

Dec 16, 2009 by Andrew Wirtanen in Trends, User Experience, User Research, Web & Software

Shopping

I dread going to the mall during the holiday season (Black Friday to Christmas Eve). But, this past Sunday night I was able to find a parking spot very easily. I went into a store to make an exchange and found that there was no wait. Then, I did a little browsing and went on my way. Surprisingly, my experience actually wasn’t that bad.

But, I think I know why it was so easy…

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The marshmallow experiment and designing for self-control

Sep 18, 2009 by Andrew Wirtanen in Human Factors

In the 1960s, Walter Mischel created one of the most famous psychological studies: the marshmallow experiment. In the very first study, a group of four-year-olds were given a marshmallow and told they could have another if they waited 20 minutes before eating the first one. Here’s a fun video of the study being repeated:

Source: Oh, The Temptation from Steve V on Vimeo.

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SPARKcon is coming to Fayetteville Street

Sep 11, 2009 by Andrew Wirtanen in Local

sparkcon

From their site: “SPARKcon is a showcase of creativity, talent and ideas of ‘The Creative Hub of the South,’ The Triangle NC.”

SPARKcon has great events that are worth checking out. Here are the basics:

Who: Volunteer-organized, local work is represented.
What: A series of events which span Art, Music, Independent Businesses, Writing, Fashion, Food, Graffiti, Dance, Gaming…the list goes on.
Where: Downtown Raleigh. Most events take place on Fayetteville street.
When: September 17-20 (Thursday-Sunday)
Why: To bring creatives together, showcase work and have fun

It’s rare to watch a fashion show in Moore Square, or sit outside watching local films. BazaarSPARK is also a great way to support Triangle vendors. You’ll probably see people who participate in the Handmade Market or the Rock and Shop Market.

Dallas Cowboys learn a hard lesson: Test before you implement

Aug 28, 2009 by Andrew Wirtanen in Human Factors, User Research

Cowboys Stadium

source: flickr.com/photos/forrer

The new Cowboys Stadium in Arlington, Texas has the world’s largest HD screen. It looks amazing. But, there’s one little problem: the $40 million 60×25 yard screen is a giant obstacle for punters. In the 1st preseason game of the season on August 21st, Tennessee Titans punter A.J. Trapasso hit the screen in the 3rd quarter. Trapasso said that NFL punters probably won’t hit the screen every time, but it’s “in the way”. The screen presents “a lot of issues”, said Titans coach Jeff Fisher.

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New Usability Method: Web mining

Aug 19, 2009 by Andrew Wirtanen in Usability, User Research

When I go to user experience or human factors conferences, there are a lot of presentations on new methods to use when conducting studies with participants. But, what about the information that is already out there? People talk about their likes and dislikes about products every day on the Internet. At HumanCentric, we have a name for the process of collecting and conslidating all that information: web mining.

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Twitter: More valuable than you think

Aug 14, 2009 by Andrew Wirtanen in Trends, Web & Software

Twitter logoThe typical reply to the question “are you on Twitter?” is always the same: I don’t care to know what people are watching on TV or eating for dinner. There is a widespread ignorance regarding the power of the social platform, which exploded in 2007 at SXSW, and joined the mainstream this year…

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