First look at the Logitech Revue with Google TV

10.27.2010
Andrew Wirtanen / Consumer Products / New Technology / Usability / Web & Software

The Logitech Revue shipped out late last week. It’s the cheapest way to get Google TV into your home entertainment system. The Google TV interface is very similar to Apple TV, Boxee, and other competitors. Unfortunately, Hulu connectivity is missing out-of-the-box, but there is a workaround that requires some easy adjustment to settings.

Google TV

Overall, I am impressed. I love the size and feel of the keyboard (pictured on the right). Unfortunately, I will need to send mine back since I decided to cut the cord on cable TV service and there is no way to hook up my HD antenna to the Revue box. Google TV’s connectivity to online streaming services such as Amazon VOD and Pandora is not a selling feature by itself. Google TV really shines when it’s paired with a cable or satellite box. The purpose is to provide one interface to access your content, whether the content is live on TV, prerecorded on your DVR, or available for streaming online.

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The Internet is now on HDTVs… and here’s the remote.

10.18.2010
Andrew Wirtanen / Consumer Products / New Technology / Trends / Usability

Sony's Google TV Remote

Google TV, Apple TV, Roku, or Boxee… who is going to win the Internet-enabled TV war? Sony is hoping for Google TV and above is their remote control for the Sony Internet TV, the first HDTV with Google TV built-in. You probably have seen it on a commercial.

The first thought that crossed my mind when I saw this remote was “is this really what I’m going to use to control my TV?”. I’ve been wary of remote controls since CES earlier this year, and I am very concerned that the first round of these remote controls will be clunky and frustrating to use. I am not convinced that simply shrinking the keyboard down is the way to go. At least it looks like it will be very difficult to lose the remote!

As a Logitech fanboy, I have already pre-ordered my Logitech Revue (for Google TV), which will feature a compact keyboard and iPhone/smartphone apps. I’m not convinced that a full or compact keyboard is the best approach for Internet TV either, but it sure does seem a lot better than the alternatives presented by Sony, Boxee, and Apple.

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Apple’s FaceTime ads trigger emotions and wallets

07.14.2010
Andrew Wirtanen / Mobile / New Technology / Usability / User Experience

I’d like to first say that I dislike Apple’s new ads that showcase their FaceTime feature. They feel cheap and are as painful to watch as a sitcom with poor acting. At the same time, I also think that they are brilliant.

FaceTime is one of Apple’s new features for iPhone 4 that supports video chatting with other iPhone 4 users (if you’re both using a Wi-Fi connection). The iPhone 4 has a new camera in the front so you can see who you are talking to (and they can see you). Get a tissue box ready and watch one of the ads:

YouTube Preview Image

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Child uses an iPad for the first time

04.07.2010
Andrew Wirtanen / Gestural Interfaces / New Technology / Usability / User Research

This video is a reminder that there’s so much we can learn from watching others. This 2.5 year-old discovers a common problem that adults encounter: if you hold the iPad with your thumb on the screen, then you can’t use another finger to select an application on the home screen. The problem is that many people will find it natural to hold the iPad this way and now need to change their behavior to accommodate the device.

YouTube Preview Image

I am not sure whether Apple knew about this issue beforehand or not, but it demonstrates the importance of testing before release. Here’s a great quote I saw this morning on Twitter:

“A usability test is going to happen before or after you launch. The question is whether you want to be there or not.” - tsharon

Source: YouTube via Laughing Squid

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Fractions of a Second at the Olympics

03.01.2010
Andrew Wirtanen / Human Factors

When athletes are racing one-by-one instead of next to each other, the closeness of the results are a lot harder to perceive. To illustrate how close some of the results in Vancouver were, the New York Times created  cool interactive piece called Fractions of a Second: An Olympic Musical. Turn your speakers on and try the women’s speedskating 1,000-m.  Can you tell a difference between the top two finishers?

Even with both the audio and visual cues, the .02 of a second difference is impossible for me to distinguish. The physical distance separating the two Olympians would be a lot more meaningful to me. The fact that we are much better at distinguishing distance  is one reason why you’ll notice that consumer products such as turn-by-turn GPS units will use distance instead of time to inform drivers when they need to turn. Distance is tangible, whereas time is invisible and fleeting.

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There’s a market for resistive touchscreens

02.15.2010
Andrew Wirtanen / Consumer Products / Mobile

Fingernails

Do you have long fingernails? Do you live in a cold climate and often wear gloves? Well, device manufacturers may be ignoring you.

There are two popular types of touchscreens: capacitive and resistive. Capactive touchscreens (e.g. iPhone or iPod Touch) work when a conductive object (e.g. finger or stylus) touches the screen. Resistive touchscreens (e.g. Garmin or TomTom GPS unit) work when pressure is applied to the screen. Digitimes reported on February 12th that most Taiwanese touchscreen manufacturers are not going to manufacture resistive touchscreens anymore.

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CES 2010: Remote controls are growing keyboards

01.12.2010
Andrew Wirtanen / Consumer Products / Trends

Note: This week we are reacting to CES 2010, which was last week in Las Vegas.

The Internet is coming back in a big way to HDTVs. Since WebTV debuted in 1996, things have certainly changed. The biggest revelation is that we’ve realized we don’t want websites to look the same way that they do on our computers. The past two years of CES have introduced a large number of Internet-ready set-top boxes (STBs) and Internet-enabled TVs. Along with these changes, I’m afraid that something is being overlooked, something small but very necessary: the keyboard.


Source: Gizmodo

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Checklists for Usability Research Success

01.05.2010
Andrew Wirtanen / Medical / User Research

A checklist is one of the most useful tools during a usability study. It may seem trivial to check a box every time one starts or stops a video recording, but even the brightest researchers will forget at some point.

NPR’s Morning Edition did a great piece with surgeon and author Atul Gawande. Gawande discussed his own experience where doctors were hesitant to use checklists, probably because of perceptions that it was admitting weakness. After requiring a group of doctors to use checklists, 80% of them said they thought they were useful. When the same group was asked if they would want checklists used if they were having an operation, 94% said yes.

One of the most powerful statements in the interview:

I have not gotten through a week of surgery where the checklist has not caught a problem.

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Improving the Online Customer Service Experience

12.16.2009
Andrew Wirtanen / Trends / User Experience / User Research / Web & Software

Shopping

I dread going to the mall during the holiday season (Black Friday to Christmas Eve). But, this past Sunday night I was able to find a parking spot very easily. I went into a store to make an exchange and found that there was no wait. Then, I did a little browsing and went on my way. Surprisingly, my experience actually wasn’t that bad.

But, I think I know why it was so easy…

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The marshmallow experiment and designing for self-control

09.18.2009
Andrew Wirtanen / Human Factors

In the 1960s, Walter Mischel created one of the most famous psychological studies: the marshmallow experiment. In the very first study, a group of four-year-olds were given a marshmallow and told they could have another if they waited 20 minutes before eating the first one. Here’s a fun video of the study being repeated:

Source: Oh, The Temptation from Steve V on Vimeo.

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